Pulto Help Center
Pulto Support
Need help with Pulto on Apple Vision Pro? Email support@pulto.org. We aim to respond within one week.
Basic Troubleshooting
- Confirm Pulto is updated to the latest available version from the App Store.
- Restart Pulto and restart your Apple Vision Pro.
- Check that your internet connection is working.
- For Jupyter connections, verify the server URL, token or password, HTTPS certificate, and that the server is reachable outside a local network or VPN when needed.
- Re-enter saved Jupyter credentials if a connection fails.
- Try the included sample notebook or demo workflow if it is available in your version of Pulto.
Report a Bug
Send bug reports to support@pulto.org. Please include as much of the following information as you can:
- App version and build number
- Apple Vision Pro model
- visionOS version
- Steps to reproduce the issue
- Expected behavior
- Actual behavior
- Screenshots or a screen recording, if useful
- Jupyter server type and version, if the issue involves Jupyter
- A sample notebook only if it contains no private or sensitive data
Privacy and Contact
Do not send passwords, authentication tokens, private notebooks, or sensitive data by email. If a notebook is needed to understand an issue, only share a sample that contains no private or sensitive information.
For privacy questions and support requests, contact support@pulto.org.
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